Reference

What You Agree To When You Use 999design

These terms set out the rules that apply when you open an account, make deposits through bKash, Nagad, or Rocket, and use any part of the 999design lobby.

Account eligibility rulesbKash, Nagad, Rocket wallet conditionsWithdrawal and deposit termsAccount suspension conditionsJurisdiction-dependent access
999design What You Agree To When You Use 999design
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you need to raise a question about how a specific clause applies to your account, our support team can walk you through it. Contact us through any of the channels below — have your registered wallet number (bKash, Nagad, or Rocket) ready so we can locate your account quickly.

Live Chat Open the chat widget from any page in your account. We aim to respond quickly during active support hours — use this for urgent terms or account queries.
Email Support Send detailed terms questions to our support address. Include your registered wallet number and the specific clause you are asking about so we can reply accurately.
Account Help Centre The Help Centre in your account dashboard covers common terms questions, wallet verification steps, and what to do if your account is flagged for review.
HOW WE HANDLE THIS

How 999design Manages Account Security and Your Rights

Account security and fair terms handling sit at the centre of how we operate. When you contact us about a terms matter, we log the query against your account record so any follow-up is consistent and traceable. Here is what that looks like in practice across four areas.

Wallet Verification

We verify that your bKash, Nagad, or Rocket wallet matches your account registration before processing any withdrawal. This step protects your funds and keeps your account identity intact.

Account Security

Login sessions use OTP verification tied to your registered mobile number. If we detect unusual access patterns, your account may be temporarily locked pending a short identity check.

Terms Updates

When we update these terms, the revised version is posted on this page with the effective date. We do not send unsolicited requests for your wallet PIN or password — any such message is not from us.

Dispute and Review

If you believe a terms clause has been applied incorrectly to your account, raise it through live chat or email. We review account-specific disputes and respond with a written explanation.

Common Questions About These Terms

These questions come up most often when someone reads the terms for the first time. If your question is not here, use the live chat or email support channel to get a direct answer tied to your account.

Yes. Access depends on your local law and the eligible regions we support. It is your responsibility to confirm that using the platform is permitted where you are before creating an account.

No. These terms allow one account per person. Operating multiple accounts is a breach and may result in all linked accounts being suspended and any pending withdrawals being held for review.

We confirm that the bKash, Nagad, or Rocket wallet you withdraw to matches the wallet used for your deposit. This step protects you against unauthorised withdrawals and keeps your account secure.

Updated terms are posted on this page. Continuing to use your account after the update date means you accept the revised terms. You can contact support if you want to understand what changed.

Contact us via live chat or email with your registered wallet number and a description of the issue. We log every dispute and reply with a written explanation referencing the specific clause applied.

No. We never ask for your bKash, Nagad, or Rocket PIN, or your account password. Any message requesting those details did not come from us — treat it as fraudulent and report it immediately.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.